Credit Memo

A Credit memo or a Credit memo is a document that acknowledges a liability by the store and provides authorization to pay the debt. It is issued, for instance, when a customer returns purchased goods and the store policy, for example, does not allow them to receive a monetary refund. A voucher is not sold but issued only under circumstances when a customer can claim that they have a good reason for getting one.

The terminal must be connected to the Site Manager and the Site Service in order to allow a Credit Memo to be made. This is so that these details can be stored centrally.

The Credit memo/Credit memo is issued only on the LS POS, unlike the gift card which can be issued both on the POS and the Site Manager.

The Credit memo processes:

1. The Site Service profile has to be created and configured for function Use credit memos.
2. In the LS POS a Credit memo is issued with the operation Issue Credit Memo.
3. Set up and configure the payment operation Pay Credit Memo.
4. Operation Pay Credit Memo is used to pay for a sale with the credit memo in the LS POS.
5. The Site Manager’s operation Credit memos is used to search, view and work with the Credit memos.